Administrative Assistant

The Administrative Assistant will provide essential support to the office by managing administrative tasks, coordinating logistics, and ensuring smooth day-to-day operations. This role is critical in maintaining efficiency and supporting program teams to deliver impact. The ideal candidate will be a detail-oriented professional who thrives in a dynamic environment and is committed to supporting the organization's mission of empowering refugee communities.

• Manage office correspondence, filing systems, and documentation to ensure organized and accessible records
• Handle phone calls, emails, and inquiries in a professional and timely manner, serving as a point of contact for internal and external stakeholders
• Schedule and coordinate meetings, workshops, and travel arrangements for staff and program activities
• Support procurement processes, including vendor communication, purchase requisitions, and maintaining inventory records
• Assist in preparing reports, presentations, and other administrative documents with accuracy and attention to detail
• Ensure compliance with organizational policies, procedures, and donor requirements
• Maintain office supplies inventory and coordinate office maintenance needs
• Provide general administrative support to staff members and ensure a welcoming environment for visitors
• Support event planning and logistics for organizational activities
• Maintain confidentiality of sensitive organizational information

• Diploma or Bachelor's degree in Business Administration, Office Management, Secretarial Studies, or related field
• Minimum of 2 years' experience in administrative or office support roles, preferably in a professional environment
• Strong organizational and multitasking skills with ability to prioritize competing demands
• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and general computer skills
• Excellent written and verbal communication skills in English
• Ability to work independently with minimal supervision and as part of a collaborative team
• Experience working with NGOs, development organizations, or humanitarian agencies is an added advantage
• Familiarity with procurement and administrative processes in the nonprofit sector is desirable

• Exceptional attention to detail and accuracy in all work outputs
• Strong problem-solving skills and ability to take initiative
• Excellent time management and ability to meet deadlines
• Professional demeanor and ability to maintain confidentiality
• Strong interpersonal skills and ability to work with diverse teams
• Commitment to gender equity, inclusion, and AORW-U's mission of empowering refugee communities
• Adaptability and flexibility in a dynamic work environment
• Customer service orientation and welcoming attitude